Shipping policy
At TheLunaBox, we want to provide you with a transparent and convenient shopping experience. To ensure a smooth and reliable shipping process, we have established the following shipping policy:
1. Shipping Rates: Shipping rates are calculated based on the total weight of your order and the destination address. These rates are determined by our chosen shipping carriers and may vary depending on your location. To see the shipping cost for your order, please proceed to the checkout page and enter your shipping address. The shipping cost will be displayed before you complete your purchase.
2. Shipping Carriers: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The carrier used for your order will be selected based on factors such as your location, package size, and shipping speed. You will receive a tracking number via email once your order has been shipped, allowing you to monitor the status of your delivery.
3. Shipping Timeframes: Estimated delivery times vary depending on your location and the shipping method you choose during checkout. We offer multiple shipping options, including standard and expedited shipping. While we make every effort to ensure your order is delivered within the estimated timeframe, please note that delivery times may be affected by factors beyond our control, such as weather conditions and carrier delays.
4. Shipping Address: It is essential to provide accurate and complete shipping information when placing your order. Please double-check the shipping address to ensure that your package reaches you without any issues. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses provided by the customer.
5. International Shipping: We offer international shipping to select destinations. Please be aware that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Customs policies and fees vary by country, so we recommend checking with your local customs authorities for more information.
6. Shipping Costs and Payment: Shipping costs are added to your order total during the checkout process. You are responsible for covering all shipping fees associated with your order. Payment for shipping will be included in your order total and processed along with your payment for the products.